Privacy Policy
At Opsgility, we are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how Opsgility, Inc. and its SkillMeUp.ai product collect, use, store, and share your data.
Pre-launch notice. SkillMeUp.ai is currently in a limited-access pre-launch phase. Some features described below are being introduced to early participants and are not yet generally available.
Opsgility, Inc. also operates the corporate site opsgility.com; that site's privacy notice is available at opsgility.com/privacy. This notice governs the SkillMeUp.ai product specifically.
1 Who We Are
Opsgility owns and operates SkillMeUp.ai, an on-demand AI-assisted learning platform that will deliver agent-led courses and hands-on labs to enterprises and professionals.
2 Information We Collect
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Information You Provide: Name, email address, job title, company, payment information, and the content of support tickets and other communications you send us.
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Automatically Collected: IP address, browser type, site usage behavior, and cookies.
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AI-Feature Inputs: Questions, prompts, submitted content, and conversation history you provide to AI-powered features. See Section 4 for how these are processed.
3 How We Use Your Information & Purposes of Processing
We process the personal data described above for the following specific purposes:
- (a) Provide the SkillMeUp.ai learning service, including course delivery, hands-on labs, progress tracking, and AI-tutor features.
- (b) Process payments and issue receipts, refunds, and invoices for paid access.
- (c) Communicate with you about your account, including service notices, product updates, and responses to your support requests.
- (d) Improve the quality, reliability, and security of the service.
- (e) Meet legal, regulatory, tax, and financial-recordkeeping obligations.
4 AI-Powered Features
The SkillMeUp.ai learning experience includes an AI tutor and AI-assisted content features that process your inputs (questions, prompts, submitted content, and conversation history) through a third-party large-language-model provider — Anthropic, PBC (Claude family models) — under a paid enterprise API arrangement.
Under our agreement with Anthropic, your inputs are not used to train Anthropic's models. Prompt content may be retained for a limited abuse-monitoring window per Anthropic's Commercial Terms.
5 Sharing Your Information & Sub-Processors
We share personal data with the sub-processors listed below to operate the service. Each sub-processor is bound by contract to use the data only to provide the stated service.
| Sub-processor | Purpose | Region |
|---|---|---|
| Microsoft Azure | Hosting, storage, monitoring, identity | US |
| Microsoft 365 (Entra ID) | Identity for internal Opsgility staff (not learner-facing) | US |
| Stripe, Inc. | Payment processing (tokenized; we never see full card numbers) | US |
| Anthropic, PBC | AI-tutor and AI-content model inference (see Section 4) | US |
| Google Cloud | Learner lab environments for Google-stack labs | US |
| HopkinsHR | HR services for Opsgility employees (not learner-facing) | US |
We may also disclose personal data to regulators or other authorities when required by law, subpoena, or valid legal process.
6 Texas Residents' Rights
Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to:
- (a) Know whether we process personal data about you.
- (b) Access a copy of that data.
- (c) Correct inaccurate data.
- (d) Delete data we hold about you.
- (e) Obtain a portable copy of data you provided.
- (f) Opt out of targeted advertising, sale of personal data, or profiling that produces legal or similarly significant effects.
To exercise any of these rights, email privacy@opsgility.com. We will respond within 45 days. You may appeal a denial to the same address. If you are unsatisfied with our appeal response, you may contact the Texas Attorney General at texasattorneygeneral.gov.
7 Data Retention
We retain each category of personal data for the period listed below, unless a longer period is required by law or a legal hold applies.
- Account information: for the active period of the account plus 3 years after account closure.
- Learner training records (progress, assessments, certificates): for the active period of the account plus 3 years.
- Transaction records: 7 years, to meet financial-recordkeeping requirements.
- Support tickets: 3 years from resolution.
- Marketing communications: until you opt out.
- Legal-hold data: until the hold is released.
8 Data Security
We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. No system can be guaranteed 100% secure; we investigate and respond to security incidents in line with applicable law.
9 Cookies
We use cookies for site performance, analytics, and marketing. You may control cookie preferences through your browser settings.
10 Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect data from children.
11 International Data Transfers
If you access our services outside the U.S., your data may be transferred to and processed in the U.S. under appropriate safeguards.
12 Third-Party Links
Our websites may link to third-party sites. We are not responsible for their privacy practices.
13 Policy Updates
This policy may change. Please check this page periodically. Your continued use of our services indicates acceptance of changes.
14 Contact Us
Have questions or want to exercise a privacy right? Contact our Privacy Officer at: